1. Eligibility for Refunds
We want you to be completely satisfied with your jewellery purchase. If you are not happy with your order, you may request a refund under the following conditions:
- The item must be returned within 7 days of delivery.
- The jewellery must be unused, unworn, and in its original packaging with tags and proof of purchase.
- Custom-made, engraved, or personalized jewellery cannot be returned or refunded unless there is a manufacturing defect.
- Earrings are non-refundable due to hygiene reasons.
2. Refund Process
- To initiate a return, please contact our customer service at paboiajewellery@gmail.com/+85262743960
before sending the item. - Once we receive the returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
- If approved, refunds will be processed within 7 business days and credited to the original payment method.
- Shipping fees are non-refundable, and return shipping costs must be covered by the customer unless the return is due to a defective or incorrect item.
3. Damaged or Defective Items
- If you receive a defective or damaged item, please notify us within [X] days of delivery with photos for verification.
- We will offer a replacement, exchange, or full refund, including shipping costs, depending on the situation.
4. Late or Missing Refunds
- If you haven’t received your refund after the processing time, please check with your bank or payment provider.
- If the issue persists, contact us at [Your Contact Information] for assistance.
5. Exchanges
- If you wish to exchange an item for a different size or design, please follow our return process and place a new order separately.
6. Cancellation Policy
- Orders can be canceled within [X] hours of purchase for a full refund.
- Once processing or shipping has begun, cancellations are not possible.
7. Contact Us
For any refund or return-related inquiries, feel free to contact us at:
📧 Email: paboiajewellery@gmail.com
📞 Phone: +85262743960