1. Order Cancellation by Customer

Customers can cancel their order within 7 hours of purchase for a full refund.
After 2 hours, if the order has already been processed or shipped, cancellation will not be possible.
For custom-made, engraved, or personalized jewellery, cancellations are not allowed once production has started.

2. How to Request a Cancellation

To cancel your order, please contact us as soon as possible at [ paboiajewellery@gmail.com ] with your order details.
If your order qualifies for cancellation, we will process your refund within [ 1 to 10 ] business days to the original paym-ent method.

3. Cancellation by [Your Business Name]

We reserve the right to cancel an order due to:

Payment issues or failed transactions.
Unavailability of stock or materials.
Incomplete or fraudulent order details.
Technical errors in pricing or product description.

If we cancel an order, the customer will receive a full refund within [X] business days.

4. Refund for Canceled Orders

If your cancellation request is approved before shipping, a full refund will be issued.
If the order has already been shipped, you may need to follow our Refund & Return Policy instead.

5. Contact Us

For cancellation requests or inquiries, reach out to us at:
📧 Email: paboiajewellery@gmail.com
📞 Phone: +85262743960